What is card security code? Card security code refers to the CVV Number ("Card Verification Value") on your credit card or debit card. If you own a VISA®, MasterCard® and Discover® credit and debit cards, it refers to the 3-digit number at the back. If you are using the American Express® credit or debit card, then there's a 4-digit numeric code at the back.
A 3D security code is provided by Ipay, and you don’t have to worry about this. You might be asked to give a TAC number, which will be given through your phone once requested.
Before you proceed with the payment, make sure that:
The credit / debit card used is issued by Malaysia's banks
You have the sufficient funds in your card(s) and the total amount does not exceed the credit limit.
You need to use your credit card for Autopay. Please take note that some banks don't accept Autopay payment via debit card.
There is a time limit of 8 minutes. Kindly ensure that you have a smooth internet connection as this also includes the bank's response.
Do I need to have an account with webe to make any purchase?
Yes, you need to have a webe account to make any purchase. Having an account with webe gets you ahead in receiving the latest updates, newsletters and also exclusive offers and promotions.
Can a Non-Malaysian purchase anything from webe?
Sure, of course. However, there’s a required non-Malaysian deposit during registration.
What if the device I received is a faulty?
No worries. Just inform us within 24 hours, and our delivery guy will pick it up and change it. However, if it's already more than 24 hours, you'll need to go to the manufacturer.
What is the 'Return and Refund' policy for webe?
In the event of any cancellation, we'll replace the item with a product of same value, or cancel the order if we can't supply the product. Customers are given 7 days to decide and the refund will be made after 90 days.
We'll notify you in the event of any refund. If there's no answer within 14 days, this is automatically become involuntary cancellation and the refund will be made after 90 days.
How long is the warranty of the device purchased from webe?
All device comes with 12 month of warranty. Please visit knowledge base for more details.
Is order cancellation allowed?
Order cancellation is not allowed once payment has been made.
What are the accepted payment methods?
The list below is the accepted methods of payment:
FPX (Maybank2U, Alliance Online, AmBank Online, RHB Online, Hong Leong Online, CIMB Click, Public Bank Online, Bank Rakyat Internet Banking, Affin Online Bank, Islam Online, UOB Online)
Do you accept international Credit / Debit Card?
Currently we don't accept any international credit cards as a payment method.
I tried to purchase using my debit card, but it failed. What should I do?
Any payments using credit or debit cards need authorisation from banks, please call your bank to check on the issue.
How many days will it take for the delivery?
Please take note that it takes 1 to 3 days of delivery to Penisular Malaysia, depending postcode of your preferred delivery address. For Sabah, Sarawak and islands (e.g. Langkawi Island, Pangkor Island and etc.), the estimated delivery takes up to 7 days. There's no delivery outside of Malaysia and to PO Box addresses.
How can I track my order delivery?
To track your order delivery status, click on selfcare > orders. On that page, you can see your order history and also the status delivery.
Can I change my delivery address after order is placed?
Yes, you can do that, but RM10 will be charged in your next bill. Please contact our customer service and state your request to change the address.
What I should do if my order does not get delivered?
Go to contact us and and fill in the Online Support Form. Our Support Team will get in touch with you within 24 hours.
Do I need to be present while collecting my parcel?
Yes, you're also required to show your NRIC or passport (for non-Malaysians) upon collection. Without it, you won't be able to collect your order.
Terms & Conditions
By providing the above information, I acknowledge that I have read, understand and agree to the Auto-Pay Terms and Privacy Statement. I hereby authorize webe sdn bhd (formerly known as Packet One Networks Sdn Bhd) (571389-H) to debit the above charges from my credit card.
By providing your personal data and submitting the same to webe digital sdn bhd (571389-H ) (formerly known as Packet One Networks (Malaysia) Sdn Bhd ( "webe, we, us, or our"), we shall treat that you are giving consent to the use of your personal data and agreeing to be bound by the Privacy Statement. Please take note that in order to process your request for Auto-Pay Service, your consent is required. If you do not consent to the processing of your personal data, we cannot process your personal data for the Auto-Pay Service and we will not be able to debit the charges from your savings, current or credit card account (collectively known as “Nominated Debit Account”) .
You represent and warrant that all information furnished by you to us are true, current, complete and accurate in every material aspects and are not false, misleading, deceptive, defamatory and/or unlawful and we may but have no obligation, whether express or implied, to verify the accuracy and authenticity of any information provided by you.
You authorise us or our billing agent, until further notice, to arrange payment of your webe account by debiting from your Nominated Debit Account. You understand that upon providing the correct and accurate information, the Auto-Pay Service will take effect on the next billing cycle. This authority is to remain in force until you cancel the Auto-Pay Service or we terminate this Auto-Pay Service at any time. In such event, you must adopt an alternative method of payment.
You must settle all the charges remaining outstanding within the payment term specified in the agreement relating to the service you subscribed from us prior to the authorisation by financial institution or the credit card issuer.
It is your responsibility to advise us if the Nominated Direct Account is transferred or closed. It is your responsibility to arrange with us a suitable alternate payment method if the Auto-Pay Service is cancelled either by yourself or by the nominated financial institution or credit card issuer.
You accept full responsibility for all transactions arising from the use of our Auto-Pay Service.
It is your responsibility to ensure that sufficient funds are available in your Nominated Debit Account to meet a drawing on its due date. Should a drawing be returned unpaid by your financial institution or credit card issuer, then you must pay us all charges directly within the payment term specified in the agreement relating to the service you subscribed from us.
Your charges will be charged either automatically or manually billed into the Nominated Debit Account. Where the due date falls on a non-business day, we will draw the amount on the next business day. We will not change the amount or frequency of drawing arrangements without your prior approval.
We reserve the right to cancel the direct debit drawing arrangements if three or more drawings are returned unpaid by your nominated Debited Account and to arrange with you an alternate payment method.
We reserve the right at any time, without being liable to you or to any third party whatsoever, to discontinue, interrupt, withdraw or suspend the Auto-Pay Service.
You understand that the Auto-Pay Service is provided by us solely for your convenience only. We are, therefore, not be liable to you for Claims and Losses of any kind that you may suffer from the occurrence of such an event.
The word "Claims” means “any suit, claim, action, proceeding or investigation."
The word "Losses" means "any and all costs, judgments, fees, fines, damages, disbursements, penalties, liabilities, assessments, awards, direct losses, including, out of pocket costs or expenses (including interest, penalty, investigation, legal fees on a solicitor and client basis, accounting or other professional fees, and other costs or expenses reasonably incurred in the investigation, collection, prosecution and defense of any action and amounts paid in settlement) incurred in connection to that."
We exclude all liability to you for any and all Consequential Losses suffered by you from any act, omission and/or negligence by us in complying with a direct debit from you, claims by third parties and costs and expenses associated with or incidental to any such losses. Our liability to you for any and all losses suffered by you as a result of any act, omission and/or negligence by us in complying with a direct debit from you is limited to debiting your Nominated Debit Account correctly and refunding you any amounts that we have wrongfully debited from your Nominated Debit Account.
The word "Consequential Losses" means "expenses incurred, loss of revenue, loss of profits, loss of anticipated savings or business, pure economic loss, loss of data, loss of goodwill, loss of value of device certified or approved by us (other than cost of repair), loss of opportunity or expectation loss, and any forms of special, indirect, punitive or exemplary loss or damages, and any penalties or fines imposed by the appropriate authority, (even if such loss arises directly, naturally or in the usual course of things from any breach, action or inaction in question)."
You acknowledge that we are not in any way liable to you or to any third party for any claims against us resulting from your acts or omissions or the acts or omissions of any third party and you agree to indemnify us for any losses that we may suffer as a result of such claims being made against us.
You may terminate the Auto-Pay Service via your Self-Care Account at any time. The termination will take effect from the invoice issued after the termination. Where you consider that a drawing has been initiated incorrectly &40;outside the direct debit arrangements&41; you should take the matter up directly with us by contacting our Customer Service Support.
Receipt no: 8038290
Order No: .................................................................. Gh8aD78
payment date: ....................... 05:09:32, 21 Jan 2016